Multiple Sclerosis.....please help?

Mty friend has suspected MS.....it's been suspected for over 2 years now but the docs haven't got her any further forward with a diagnosis as they say sometimes it doesn't show up until it's progressed more.....thing is she's getting so down as she has other health issues as well.....on top of this she's had to take time out from uni and she's only 22 and sees others getting on with their life when hers has been brought to a standstill. What makes it worse is that her neurologist who is supposed to be one of the top guys in the country is dodging all her questions and refuses to help her move forward but keeps insisting on appointments even though they aren't getting her anywhere then on her last two appointments, one of his juniors (a consultant doctor rather than a professor like him) has said bluntly to my friend "I think it's all in your head". Is it just me or is that unprofessional as she wouldn't have been referred to such a high up person after 2 years of progressive symptoms if she was making it up. The doctors also refuse to doent any of the conversations as there have been things said which put them in a bad light....is this illegal. Anyone who has any advice on how my friend could get better help please let me know. She lives in Northern Ireland but I'd say if it was worthwhile, she'd go to England for a consultation!?